Privacy Policy

Last Updated: February 13, 2024

Reserveit (`we`, `our`, or `us`) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Reserveit.

This Privacy Policy covers our website, https://www.reserveitbd.com/, and all of its subdomains (together, our `Service`), as well as our Reserveit app. By accessing or using our service, you signify that you have read, understand, and agree to our collection, storage, use, and disclosure of your personal information as described in this privacy statement and our Terms of Service.

Definitions and key terms

To help explain things as clearly as possible in this privacy policy, every time any of these terms are referenced, they are strictly defined as:

Cookies: Cookies are essential for a competent user experience. While you use or visit the services, we collect information about your usage and activity using cookies. A small amount of data is generated by a website and saved by your web browser. It is used to identify your browser, offer analytics, remember information about you such as your language preference or login information.
Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Reserveit, Our address: Plot: 8/2, Block D, Lalmatia, 2nd Floor, Dhaka-1207, Bangladesh. that is responsible for your information under this Privacy Policy.
Country: In this case, Bangladesh is where Reserveit or its owners/founders are based.
Customer: The company, organisation, or person that signs up to use the Reserveit Service is considered as a customer.
Device: Any internet-connected device such as a mobile phone, tablet, computer, or any other device that can be used to visit Reserveit and use the services.
IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address is often used to identify the location from where a device is connecting to the Internet.
Personnel: People employed by Reserveit or under contract to do a service on behalf of one of the parties.
Personal Data: Any information that directly, indirectly, or in connection with other information — including a personal identification number allows for the identification of a natural person. Personal data we collect directly from our customers.
Service: This refers to the service that Reserveit offers, which is explained in the terms for this platform.
Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
Website: Reserveit’s site, which can be accessed via this URL: https://www.reserveitbd.com/
You: ‘You’ means the individual accessing the service of Reserveit, as applicable.

Information We Collect

We collect information from you when you visit our service, register, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

Name / Username
Phone Numbers
Email Addresses
Profile Image
Encrypted Password

For a better user experience, we also collect information from mobile devices. However, these features are completely optional:

Profile Image: The user can upload a profile image. The image will be used for personalization and customized user experience.

Location (GPS): Location data helps to create an accurate representation of your interests, which can be used to bring more targeted and relevant ads to potential customers.

How we use your information

We use your personal information for the following purposes (“Purposes”):

Personalise your experience (your information helps us to better respond to your individual needs).
Provide the Services, which includes providing you with the functionality and services offered through our platform and achieving your result, including but not limited to: reviewing restaurants, making reservations, notify restaurant of your choice for reservations through the Services.
Enhance customer service (your information helps us to more effectively respond to our customer service requests and support needs).
Monitor and analyse visitor activity on our website.
Manage a contest, promotion, survey, or other site feature.
Send periodic emails.

We do not use third-party services that may collect information used to identify you. We employ third-party companies and individuals to facilitate our service. References to third-party service providers used by the app are below: Firebase: Our platform uses Firebase to send push notifications to devices connected to Reserveit (for both users and vendors). Google Analytics: For the purpose of making the Reserveit website more useful to visitors, Google Analytics gathers and analyses information about visitor interactions. Twilio: Twilio serves as Reserveit's email provider. ADN SMS: It is a gateway provider in Bangladesh whose full automation tool enables Reserveit to send dynamic SMS. Barikoi and Google Maps: Barikoi and Google Maps are two location-based services that offer flat maps for use in web browsers on mobile devices. Tawk.to: Reserveit can respond to business partners more quickly using this live chat application. DigitalOcean: Our websites can use cloud computing services from this provider of cloud hosting. Email Address After submitting your email address to our service, that means you are agreeing to receive emails from us. We only send emails to people who have authorised us to contact them, either directly or through a third party. We do not send unsolicited commercial emails because we hate spam as much as you do. Data security We take precautions to protect the security of your information. Data is encrypted in transit. Your data is transferred over a secure connection. We take precautions to protect the security of your information. We have put in place physical, electronic, and administrative safeguards to help protect your data, prevent unauthorised access, keep data secure, and ensure proper use. However, neither people nor security systems are error-free, including encryption systems. In addition, people can commit intentional crimes, make mistakes, or fail to follow policies. Even though we do our best to keep your personal information safe, we cannot promise that it will always be safe. If the law gives us a non-negotiable duty to protect your personal information, you agree that we will only be held to that duty if we do something intentionally wrong. Data handling Depending on how you interact with us, you may be able to ask us to update or change the information we have about you. Our internal company policies say that employees can change or update their information as needed. Customers have the right to ask that their personally identifiable information not be used or shared in the following ways: You can contact us to: 1) update or correct the personally identifiable information we have about you, 2) change your preferences about the communications and other information we send you, or 3) delete the personally identifiable information we have about you on our systems (with the exception of the next paragraph). These updates, corrections, changes, and deletions will not affect the other information we keep or the information we gave to third parties before the update, correction, change, or deletion. We will take different steps to protect your safety, such as asking you to create a unique password. You are always in charge of keeping your unique password and account information secret. As soon as we get your request, all personal information stored in databases we use and other easily searchable media will be updated, changed, corrected, or deleted, as needed, as soon as it is reasonable and technically possible to do so. Information Storage When you use our mobile app, website, or get in touch with us, you give us information about yourself. We will only process your information if we have a legal basis to do so. We only keep your information for as long as we need it to help you and for the other reasons listed in this policy.

How Do We Protect Your Information?

When you place an order, enter, submit, or access your personal information, we use a number of security measures to make sure it stays safe. We cannot, however, guarantee the absolute security of any information you send us or that your information on the Service cannot be accessed, disclosed, changed, or destroyed if any of our physical, technical, or managerial safeguards are broken. Governing Law The laws of Bangladesh, excluding its conflicts of law rules, shall govern this agreement and your use of our service. Your use of our service may also be subject to other local, state, national, or international laws. Your Consent By using our service, making a purchase, or signing up for an account, you agree to this policy. Cookies We use `cookies` to identify the areas of our website that you have visited. A cookie is a small piece of data that your web browser puts on your computer or phone. We use cookies to personalise the content that you see on our website. Most web browsers can be set to disable the use of cookies. But if you turn off cookies, you might not be able to use our website features correctly or at all. We never place personally identifiable information in cookies or other services.

Children's Information

Another part of our priority is adding protection for children while using the internet. Our services are not directed at or intended for use by children. We encourage parents and guardians to watch, join in, and/or keep an eye on and guide their kids' online activities. Reserveit doesnot collect any information that could be used to find out who a child under the age of 13 (Thirteen) is. If your child gave information on the Reserveit website, we strongly suggest that you get in touch with us. We will do our best to get that information out of our database as soon as possible. If we decide to change our privacy policy, we will post those changes on this page and/or update the Privacy Policy modification date below.

Changes To Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page and/or update the Privacy Policy modification date above. You play an important role in keeping your information secure. You should not share your user name, password, or other security information for your Reserveit account with anyone. If your username and password are used to send us instructions, we will assume that you gave us permission to do so. In any consequence, if you have reason to believe that your reciprocation with us is no longer safe (e.g., if you think somebody is using your information), please contact us promptly as detailed in the How to Contact Us section below.

Third-Party Services

You agree that we are not responsible for any third-party services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other part of them. We assume and shall bear no liability or responsibility for any third-party services provided to you or any other person or entity. We ask restaurants to promise that they will look at information in a way that is legal, but we are not responsible for how they use information that they are in charge of. To know more about how the restaurants process user information, you can check their individual privacy notice. Third-party services and links to them are only offered as a convenience to you. You access and use them at your own risk and must follow the terms and conditions of those third parties.

Tracking Technologies

Google Maps APIs Google Maps API is a powerful tool that can be used to make a custom map, a map that can be searched, check-in functions, live data that syncs with location, route planning, or a mashup, just to name a few uses. The Google Maps API collects information in accordance with its Privacy Policy. Cookies As we have already said, cookies cannot be left out because they are needed to make our service run and work better. However, without these cookies, certain functionality, like videos, may become unavailable, or you would be required to enter your login details every time you visit our service, as we would not be able to remember that you had logged in previously. How to Contact Us If you have any questions about this policy or the way your personal information has been used, please contact us at support@reserveitbd.com or using the contact details set out below.